FAQs

What happens if its not my fault?

If it's a non-fault accident you may also be entitled to a replacement 'like for like' vehicle. If not, we can supply a free courtesy car for the duration of the repair if your policy allows.

What will happen if my car is written off?

Usually your insurer will guide you through a settlement process, but please ask our help desk if you need further information.

How long will it take to repair my car?

Anything between a few days and couple of weeks, depending on the extent of the damage.

What do you do with waste paint and materials?

We take environmental issues seriously and ensure that excess paint and materials are disposed of responsibly, complying with the latest legislation. Equally we care for the health of our staff to keep the atmosphere clear of dust with suitable extraction units around the workshop.

What is the cost for recovery?

During office hours we offer a free collection and delivery service, out of hours we offer 24hr recovery.

What happens if it's not my fault?

If the accident is not your fault, you may be entitled to a like for like replacement vehicle at no cost to yourself and more importantly no excess to pay, ring to speak to our dedicated claim handler.

High Excess?

Not got a protected no-claims, no problem, we undertake private work to, just call into reception.

 

 

AutoShape Limited